Typical job
A homeowner reports a bald-faced hornet nest
The crew assesses the nest location and surrounding access, then explains the recommended response for that site. Keeping people clear of the area helps the technician evaluate the problem without unnecessary disturbance before treatment is selected. The homeowner receives guidance tied to the nest’s location and the work recommended. Avoid approaching or disturbing the nest, and mention nearby paths, doors, or outdoor areas when describing the concern to the team.
Typical job
A resident reports mouse activity and asks
A technician inspects for signs and possible entry areas, then confirms the pest before recommending treatment. The crew records activity and treatment locations, and explains any follow-up needs rather than relying on guesswork about where mice are getting in. The resident understands which areas were assessed and what next steps matter. Keep access clear to the basement and other inspected spaces, and leave any bait stations or monitoring devices undisturbed after service.